Shipping Policy

Last updated: September 11, 2026

Kivorla ships to the United States, the United Kingdom, and Germany. These are the destinations available at checkout.

Shipping charges

Standard shipping is free to every destination we serve, with no minimum order value. No shipping charge is added at checkout.

Order processing and delivery estimates

Delivery methods and estimated delivery times are shown at checkout before payment. Estimates begin after an order has been processed and handed to the carrier, and they are estimates rather than guaranteed delivery dates.

An order may need additional review before it ships. If we cannot ship within the time stated at checkout or in the order confirmation, we will email you with an updated estimate and any cancellation or refund options required by law.

Taxes, VAT, and import charges

Applicable sales tax, VAT, or import charges may be collected at checkout where supported. If they are not collected at checkout, the carrier or the local customs authority may collect them before or upon delivery. Charges disclosed as not included in the order total are the customer's responsibility, except where applicable law requires otherwise.

Refusing a shipment over unpaid duties or taxes may result in return shipping, customs, or handling costs being deducted from the refund where legally permitted.

Order changes and cancellations

Check the shipping address before placing an order. Email mahone@kivorla.com as soon as possible if a correction is needed; requests are processed within 24 hours. An order can be cancelled at no cost while it has not yet shipped. Once it is with the carrier, changes and cancellations cannot be guaranteed.

Tracking

A tracking link is sent to the email address supplied with the order once the parcel is handed to the carrier, and the same link appears in the shipping confirmation email. Tracking events can take a day to appear after the label is created.

Delays

Carrier delays, customs inspections, severe weather, public holidays, strikes, and other events outside our reasonable control may affect delivery. These circumstances do not limit any mandatory rights you have under applicable consumer law.

Missing, damaged, or incorrect deliveries

If an order arrives damaged, contains the wrong item, or appears to be missing, email us as soon as reasonably possible. Keep the device, the packaging, the shipping label, and any relevant photographs while we review it. We will provide a replacement, refund, or other remedy required by applicable law and the circumstances of the order.

Address errors and undeliverable parcels

Customers are responsible for providing a complete and accurate delivery address. If a parcel is returned because the address was incomplete or incorrect, delivery was refused, or the parcel was not collected, reasonable return or reshipment costs may be charged or deducted from a refund where legally permitted.

Contact

Email mahone@kivorla.com with your order number. We reply within one business day.