Last updated: July 27, 2026
Kivorla ships to the United States, Canada, the United Kingdom, European Union member states, and selected additional European destinations. Shipping availability is confirmed by the destination options shown at checkout.
Shipping charges
Shipping charges are calculated at checkout based on the destination, package weight, order value, and available delivery method. Any free-shipping offer applies only when it is clearly displayed on the storefront or at checkout. We do not guarantee free shipping unless an offer is expressly shown.
Order processing and delivery estimates
Available delivery methods, estimated delivery times, and charges are shown at checkout before payment whenever available. Delivery estimates begin after an order has been processed and handed to the carrier. They are estimates rather than guaranteed delivery dates.
Orders may require additional review before shipment. If we cannot ship within the time stated at checkout or in the order confirmation, we will contact you with an updated estimate and any cancellation or refund options required by applicable law.
Taxes, VAT, customs duties, and import fees
Applicable sales tax, VAT, customs duties, or import charges may be collected at checkout when supported. If these amounts are not collected at checkout, the carrier or local customs authority may collect them before or upon delivery. The customer is responsible for charges that were disclosed as not included in the order total, except where applicable law requires otherwise.
Refusing a shipment because of unpaid duties or taxes may result in return shipping, customs, or handling costs being deducted from the refund where legally permitted.
Order changes and cancellations
Please review the shipping address carefully before placing an order. Contact us through the Contact page as soon as possible if a correction is needed. We cannot guarantee changes or cancellations after an order has entered processing or has been transferred to a carrier.
Tracking
When tracking is available, a tracking link will be sent using the contact details supplied with the order. Tracking events can take time to appear after the shipping label is created.
Delays
Carrier delays, customs inspections, severe weather, public holidays, strikes, and other events outside our reasonable control may affect delivery. These circumstances do not limit any mandatory rights you have under applicable consumer law.
Missing, damaged, or incorrect deliveries
If an order arrives damaged, contains an incorrect item, or appears to be missing, contact us through the Contact page as soon as reasonably possible. Keep the product, packaging, shipping label, and any relevant photographs while we review the issue. We will provide a replacement, refund, or other remedy when required by applicable law and the circumstances of the order.
Address errors and undeliverable packages
Customers are responsible for providing a complete and accurate delivery address. If a package is returned because the address was incomplete or incorrect, delivery was refused, or the package was not collected, reasonable return or reshipment costs may be charged or deducted from a refund where legally permitted.
Contact
For shipping questions, use the Contact page and include your order number.