Shipping policy

SHIPPING POLICY

Last updated: August 16, 2026

COMPLIMENTARY SHIPPING

Kivorla offers complimentary standard shipping to the United States, United Kingdom and Germany. No shipping charge is added to eligible orders at checkout.

ORDER PROCESSING

Orders are prepared and processed within 3–5 business days. Processing time does not include weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

ESTIMATED DELIVERY

After dispatch, estimated delivery times are:

United States: 3–7 business days
United Kingdom: 3–7 business days
Germany: 3–7 business days

Including processing time, most orders are expected to arrive within approximately 6–12 business days from the date of purchase.

Delivery estimates are not guaranteed. Customs processing, carrier disruptions, severe weather and public holidays may cause delays beyond our control.

TRACKING

Tracking information will be provided by email after your order has shipped. Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless expressly collected at checkout, these charges are not included in the product price and are the responsibility of the customer. Kivorla does not control or determine these charges. Please contact your local customs authority for further information before placing an order.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

DELIVERY DELAYS

If your tracking information has not updated for an extended period, or your order has not arrived within the expected delivery window, please contact us so that we can review the shipment with the carrier.

CONTACT

For questions regarding shipping or delivery, contact:

Kivorla
Email: mahone@kivorla.com